This policy explains how payment, deposits, and refunds work for engagements with The Art of Storytelling ("AOS"). It applies to all services listed on our Site, including Writing Coaching, Self-Publishing Support, Marketing Strategy, Social Media Marketing, and Pitching Services.

1. Deposits

A deposit of [40%] of the total project fee is required to reserve your spot and begin work. Your project start date is confirmed once the deposit is received.

2. Remaining Balance

  • Project-based services (e.g., Marketing Strategy, Self-Publishing Support, Launch Packages): the remaining balance is due upon completion and delivery of final files, unless otherwise specified in your proposal.

  • Multi-milestone engagements (e.g., Writing Coaching): remaining fees are due according to the milestone schedule outlined in your proposal.

  • Monthly or retainer services (e.g., Pitching Services, Ongoing Social Media Support): fees are billed monthly in advance for the following month of work.

3. Refunds

Deposits are fully refundable if you cancel before any work has begun. Once work has begun — including research, drafting, outlining, or outreach on your behalf — the deposit becomes non-refundable. No refunds are issued for completed months of a monthly/retainer service.

4. Cancellations & Rescheduling

  • Discovery calls and coaching sessions: please provide at least [24–48 hours'] notice to reschedule. Missed sessions without notice may be forfeited.

  • Monthly retainer services (Pitching, Ongoing Social Media Support): these require a [3-month] minimum commitment as noted on the relevant service page. To cancel after the minimum term, provide [30 days'] written notice.

  • If AOS needs to reschedule or pause a project, we'll communicate proactively and adjust timelines accordingly at no additional cost to you.

5. Late Payments

Invoices are due on the date specified. [Add your late fee policy here, e.g., a flat fee or percentage applied after a grace period, if applicable.] Work may be paused on overdue accounts until payment is received.

6. Payment Methods

We accept payment via [payment processor(s) — e.g., bank transfer, Stripe, PayPal, or invoicing platform]. Specific instructions are included with your invoice.

7. Questions

If anything about payment or refunds isn't clear, reach out before you book — we'd rather clarify upfront than leave room for confusion. Contact us at bookings@theartofstories.org.